Effective · 2026-04-30

Terms of Use

These Terms of Use (the "Terms") govern relations between the operator of the Melveo app and website and its users. They are based on Czech Act No. 89/2012 Coll. (Civil Code) and related legal regulations.

1. Operator

QUIX Global s.r.o.
Company ID (IČO): 22466444
Registered office: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Data box: g7v78rx
Commercial Register: file C 416432, Municipal Court in Prague

Contact: hello@melveo.app

2. Definitions

• App — Melveo mobile app for iOS/iPadOS, available on the Apple App Store.
• Website — melveo.app.
• Club — sports club or organization (legal entity or sole trader) that has entered a licence agreement.
• User — natural person using the app on the basis of a club invitation (player, coach, manager, etc.).
• Licence — right to use the app for one team during one season.
• Pilot — discounted short-term licence scheme for new clubs (see §6).

3. Subject matter

The operator grants the club a non-exclusive, non-transferable licence to use the Melveo app for managing wellness, training sessions, and coach board for one team in one season. The club enables players and other users to access the app under its licence.

4. Formation of contract

The contract between the club and the operator is formed upon payment of the ordered licence via Stripe or invoice acceptance. For players and other users, the contractual relationship arises upon accepting the team invitation.

5. Price and payment terms

Principle: 1 licence = 1 team × 1 season. The payer is always the club (legal entity or statutory representative). Players, coaches, and other users never pay directly.

Current prices are communicated individually. All payments are processed via Stripe Payments Europe Ltd. We accept card payments and invoice payments (after prior agreement).

The operator is currently not a VAT payer. Invoices are issued without VAT. If the operator becomes a VAT payer in the future, clubs will be invoiced with VAT and the Terms updated 30 days in advance.

6. Pilot program

For new clubs we offer a 30-day pilot licence at a discounted price agreed individually upon contracting. The pilot includes:

• Full app functionality for the entire team (up to 12 players + unlimited coaches and management)
• Onboarding call and first-training support
• Delivery guarantee: if the app does not serve your operation and we cannot resolve the issue within 14 calendar days of a written complaint, we refund the full pilot price.

After the pilot, the club may continue with an annual licence. The annual licence price is communicated at least 7 days before pilot end. If the club does not continue, its data remains archived for 90 days for re-activation, then is permanently deleted.

7. Apple App Store — companion app

The Melveo iOS app is a companion app within the meaning of Apple App Store Guideline §3.1.3(f). This means:

• The app contains no purchase buttons or in-app purchases
• All commerce (licence purchase, invoicing) takes place exclusively outside the app — on the web or via invoice
• App download from the App Store is free

8. Club rights and obligations

The club commits to:

• Provide accurate billing and contact details
• Obtain consent of all invited users with these Terms and the Privacy Policy, especially for minors via legal guardian (§11 of Act 110/2019)
• Not use the app for unlawful purposes
• Not share access credentials with unauthorized persons

9. User rights and obligations (player, coach)

The user commits to:

• Use the app in accordance with club instructions
• Fill out wellness check-ins truthfully (their purpose is sports preparation, not medicine)
• Protect their login credentials

The user has the right to terminate app use at any time by deleting their account in the "Account" section — this exits all teams and deletes their data per the Privacy Policy.

10. Limitation of liability

The Melveo app is not a medical device or diagnostic tool. Wellness check-ins and other data serve solely for sports preparation and team communication. The operator is not liable for decisions made by the club, coach, or player based on app data.

The operator is not liable for damages caused by:

• Service unavailability due to circumstances beyond its control (internet outages, App Store, Apple push services, etc.)
• Improper app use by user or club
• Data loss caused by user fault

In case of proven defect on the operator's side, liability is limited to the licence fee paid for the last billing period.

11. Complaints and termination

Complaints can be filed by email to hello@melveo.app or via data box g7v78rx. Complaints will be processed within 30 days of receipt. During the pilot, the specific delivery guarantee applies (§6).

The club can terminate the contract:

• At any time by email to hello@melveo.app — effective at the end of the current billing period
• Immediately in case of material breach by the operator

The operator can terminate:

• With 30 days' notice, by email to the club contact
• Immediately in case of material breach by the club or unpaid invoice over 30 days past due

12. Consumer disputes

This contract is primarily B2B (club ↔ operator). If the club is a consumer under §419 of Act 89/2012 Coll. (e.g. a non-profit sports organization without business activity), special consumer protection applies under Czech Act No. 634/1992 Coll.

For disputes, consumers may contact:

Czech Trade Inspection Authority
Štěpánská 567/15, 120 00 Prague 2, Czech Republic
www.coi.cz

13. Changes to Terms

We may update these Terms. Clubs with active licences will be notified of substantive changes by email at least 30 days before they take effect. If the club disagrees with changes, it has the right to terminate without penalty.

14. Final provisions

These Terms and the contract between operator and club are governed by the laws of the Czech Republic. Competent courts are Czech general courts according to the operator's registered office.

If any provision of the Terms becomes invalid or ineffective, the remaining provisions remain in force (severability clause).

This document is the operator's own draft based on applicable legislation. For enterprise contracts and complex matters we recommend a legal review. The Czech version is authoritative in disputes (jurisdiction CZ).